Momo's Clubhouse | Policies
789
page-template-default,page,page-id-789,qode-quick-links-1.0,ajax_fade,page_not_loaded,,qode_grid_1300,qode-theme-ver-11.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.2.1,vc_responsive

Policies

(All polices are subject to change without prior notice)

Play Space/ Playground Rules
  • Parents/guardians must sign a waiver for any child under 18.
  • Play space is recommended for children of ages 2-8. We reserve the right to refuse entry to any child(ren) who are over that age.
  • There is no time limit to open play however there is NO REENTRY or READMISSION.
  • Socks are required for all and MUST be worn at all times in the play space.
  • Playground/jungle gym is designed for children of ages 3-12 ONLY.
  • Children MUST be supervised by an adult at ALL times.
  • No climbing on the outside of the play structure or its protective net.
  • No running in the play space.
  • No toys are allowed into the playground/jungle gym.
  • We do not tolerate rough play or bullying. We reserve the right to remove any guests involved in such behavior from our facility without a refund.
  • Please RESPECT our play equipment, toys and most importantly, fellow guests.
  • Food and/or drinks are NOT permitted in the play space but you are welcomed to eat and drink in the cafe area.
  • NO PACKAGED FOODS OR DRINKS FROM OUTSIDE ESTABLISHMENTS but you are more than welcomed to pack food from home for the little ones.
  • NO PRIVATE PARTIES/BIRTHDAY PARTIES OR SIMILAR GATHERINGS ARE ALLOWED DURING OPEN PLAY HOURS.
  • WE KINDLY ASK THAT YOU DO NOT BRING BIRTHDAY CAKE/TREATS AND/OR DECOR DURING OPEN PLAY HOURS.
  • Open play hours are subject to change without prior notice. Please call ahead or check our calendar on our website prior to your visit.
  • Momo’s Clubhouse is not responsible for loss or theft of your personal property. Please do not leave your personal belongings unattended.
Birthday Party Policies
  • All party packages are as is; no substitution or credit.
  • Party date is NOT secured until reservation agreement form has been signed and returned.
  • Pizza and juice is provided ONLY for children in the birthday package
  • NO ALCOHOL or ALCOHOLIC BEVERAGES ALLOWED
  • Each party will be 2 hours of exclusive use of our facility. Extended stay beyond 2 hours will incur automatic charges.
  • Each additional birthday child will be $15 for single theme, $50 for each additional theme.
  • Doors will open 10 minutes prior to the party time. Please DO NOT call or bang on the doors.
  • Each child must be accompanied by an adult and waivers must be completed for any child under 18.
  • Children MUST be supervised by an adult at ALL times. 
  • Socks are required for ALL and MUST be worn at all times in the play space. 
  • NO OUTSIDE DECORATIONS (including but not limited to balloons, banners and table settings)
  • All wall decorations are property of Momo’s Clubhouse.
  • Party host will be responsible for any/all damages made by removing wall decoration without permission. 
  • Party Room will be determined by the number of children guaranteed. No exceptions. 
  • Seating in the party room is not guaranteed for children that are not part of the birthday package.
  • Child to adult ratio must remain at 1 to 2. Number of adults not to exceed 75 per party. Each additional adult will be $5 per person. 
  • A NON-REFUNDABLE deposit of 50% of the party package is required to secure the party date and time. 
  • All event cancellations or postponements must be made at least 48 hours prior to the party date.
  • There will be NO credits given for any cancellations made after this period.
  • For cancellations, deposit payment can be held as credit for ONE future event/party ONLY. 
  • Credit will expire one year from original date of booking.
  • Postponement can be requested on a one time only basis.
  • All parties are subject to 10% service charge. Tips/gratuity is not included in the service charge.
  • Final headcount and catering order is due on Monday of the party week. Any changes to headcount will not be accepted after Wednesday. No exceptions.
  • All party related inquiries and communication will NOT be answered during weekends.
  • All remaining balance is due at the end of the event. 
  • All party fees are taxable.