Policies

(All polices are subject to change without prior notice)

Play Space/ Playground Rules

• Parents/guardians must sign a waiver for any child under 18.
• Play space is recommended for children of ages 2-8. We reserve the right to refuse entry to any child(ren) who are over that age.
• There is no time limit to open play however there is NO REENTRY or READMISSION.
• Socks are required for all and MUST be worn at all times in the play space.
• Playground/jungle gym is designed for children of ages 3-12 ONLY.
• Children MUST be supervised by an adult at ALL times.
• No climbing on the outside of the play structure or its protective net.
• No running in the play space.
• No toys are allowed into the playground/jungle gym.
• We do not tolerate rough play or bullying. We reserve the right to remove any guests involved in such behavior from our facility without a refund.
• Please RESPECT our play equipment, toys and most importantly, fellow guests.
• Food and/or drinks are NOT permitted in the play space but you are welcomed to eat and drink in the cafe area.
• NO PACKAGED FOODS OR DRINKS FROM OUTSIDE ESTABLISHMENTS but you are more than welcomed to pack food from home for the little ones.
• NO PRIVATE PARTIES/BIRTHDAY PARTIES OR SIMILAR GATHERINGS ARE ALLOWED DURING OPEN PLAY HOURS.
• WE KINDLY ASK THAT YOU DO NOT BRING BIRTHDAY CAKE/TREATS AND/OR DECOR DURING OPEN PLAY HOURS.
• Open play hours are subject to change without prior notice. Please call ahead or check our calendar on our website prior to your visit.
• Momo’s Clubhouse is not responsible for loss or theft of your personal property. Please do not leave your personal belongings unattended.

Birthday Party Policies

• All party packages are as is; no substitution or credit.
• Party date is NOT secured until reservation agreement form has been signed and returned.
• Pizza and juice is provided ONLY for children in the birthday package
• NO ALCOHOL or ALCOHOLIC BEVERAGES ALLOWED
• Each party will be 2 hours of exclusive use of our facility. Extended stay beyond 2 hours will incur automatic charges.
• Each additional birthday child will be $15 for single theme, $50 for each additional theme.
• Doors will open 10 minutes prior to the party time. Please DO NOT call or bang on the doors.
• Each child must be accompanied by an adult and waivers must be completed for any child under 18.
• Children MUST be supervised by an adult at ALL times. 
• Socks are required for ALL and MUST be worn at all times in the play space. 
• NO OUTSIDE DECORATIONS (including but not limited to balloons, banners and table settings)
• All wall decorations are property of Momo’s Clubhouse.
• Party host will be responsible for any/all damages made by removing wall decoration without permission. 
• Party Room will be determined by the number of children guaranteed. No exceptions. 
• Seating in the party room is not guaranteed for children that are not part of the birthday package.
• Child to adult ratio must remain at 1 to 2. Number of adults not to exceed 75 per party. Each additional adult will be $5 per person. 
• A NON-REFUNDABLE deposit of 50% of the party package is required to secure the party date and time. 
• All event cancellations or postponements must be made at least 48 hours prior to the party date.
• There will be NO credits given for any cancellations made after this period.
• For cancellations, deposit payment can be held as credit for ONE future event/party ONLY. 
• Credit will expire one year from original date of booking.
• Postponement can be requested on a one time only basis.
• All parties are subject to 10% service charge. Tips/gratuity is not included in the service charge.
• Final headcount and catering order is due on Monday of the party week. Any changes to headcount will not be accepted after Wednesday. No exceptions.
• All party related inquiries and communication will NOT be answered during weekends.
• All remaining balance is due at the end of the event. 
• All party fees are taxable.